The hotel is Australian owned; It offers a wide range from budget to star accommodation in key locations around Australia
The hotel is located in a peaceful and quiet area in Ultimo where customers can reach the centre of Sydney, the sightseeing hotspots and Sydney’s best attractions easily.
Training & Experience Provided:
Learning properties and history
Checking in & checking out guests
Processing credit card payments
Greeting and dealing with guests & enquiries face to face
Performing front office maintenance duties ( i.e. cleanliness of desk & replenishment of office stationery ).
Liaise with Maintenance, housekeeping & reservation departments to complete set-tasks.
Develop time management skills
Handling phone calls; proper greeting and punctuation
Knowledge of local area Sydney and surrounding metropolitan areas for guest enquiries
Handling car parking in hotel car parking facility
Dealing with tradesmen and different governmental workers within the property
Handling lobby ‘Smartbar’ machine
Complete all tasks of Reception Check list
Understanding reservation systems and PMS.
Identifying types of bookings.
Entering Internet bookings - (e.g. Wotif, Hotelclub)
Entering Travel Agents / Wholesaler/Inbound booking - Understanding the contract rate and allotment
Entering Corporate and government booking - understanding the rate and why the rate is stable.
Entering Leisure booking - Walk in, Phone and E-mail
Entering Group Booking - understating the difference from FIT booking and blocking the room.
Replying to e-mails: Checking availability/allotment and replying with confirmation number.
Advising the Cancellation Policy - Understanding the procedure and importance of Cancellation policy
Handling phone calls - making reservation and responding all enquiries (eg. transportation, restaurant and location)
The Front Desk Hospitality Internships are voluntary/unpaid as the main benefit is to you through a meaningful learning experience, NOT on photocopying and making coffee. However, many host companies offer a stipend such as weekly transport costs. The internship will assist you in taking a big step towards your future career.