We understand that when you arrive in a strange Country & big City you are naturally going to feel lost, uneasy & excited all at the same time. Rest assured we have people who have been through this exact situation & will be with you for one whole week to help you feel comfortable & confident in your new surroundings.
You will be shown the how, when, where & why of wonderful Melbourne and all your questions will be answered, such as;
– Where are the koalas & kangaroos
– How do I purchase transport tickets & airport pick-ups
– Are the beaches safe
– Where is the best pizza, coffee, wine-tastings, food-tours or art gallery.
Your Welcome Week Melbourne starts on Monday morning, so you need to be in Melbourne by the Sunday night.
Landing a few days before? No worries! Your airport pickup is included for any day before the tour and we can organise any required extra nights at the accommodation.
After meeting your new “family”, we will outline the next 7 days and set off on a walking tour of the City including Federation Square, the famous Graffiti Laneways, and Bourke St. Mall with its many shops.
At the end of the day you will enjoy a great meal & drinks (included) with all your new mates overlooking the Yarra River.
Included: Dinner & Drink
It’s paperwork time at first. We will attend to your Tax File Number (needed for working), bank account, phone number & your 12 months YHA card. After this it’s off to fantastic Queen Victoria Markets. Wander about this famous land-mark & enjoy the food, but don’t eat too much because after this comes a food & wine tasting tour and this is what Melbourne does best.
Included: Snacks/Tasters, Dinner and 2 x Drinks
Get ready to tick those boxes of “must see”; kangaroos, koalas, surf lessons, fairy penguins, more wine & fabulous beaches. We have organised this tour just for you as we spend the two days wandering south of Melbourne to scenic Phillip Island & the Mornington Peninsula
Included: 1 x lunch and also wine at the vineyard
We spend the day around well-known St Kilda. Whether it’s wandering around Luna Park, Acland Street, the Palais Theatre, lying on the beach, paddle-boarding or skydiving; it’s all close by.
It’s your leisure day & we being “know-it-alls” when it comes to enjoying Melbourne, can help you plan your day to see or do all the “hot-spots” in the town, but be sure to meet us for the Saturday evening bar-crawl.
Included: 4 x drinks and pizza
The “morning after” is all yours to recover but in the pm we will meet to again help you with any concerns, questions about work or travel or the city you may have. But that’s not all. Our final fling for dinner is to show you some hidden gems of Melbourne. We head for our favourite roof-top bars in hidden laneways.
Included: Dinner & drink
• Airport pickup (any day)
• 7 nights accommodation (extra can be arranged)
• Bank Account Set Up
• Tax File Number set up
• Australian Sim Card
• City Tour
• Welcome Dinner and drink
• Farewell Dinner and drink
• 2 day/1 night getaway
• Surf Lesson
• Wildlife Park Tour
• Phillip Island Penguin Parade
• Food Tour
• St Kilda Beach Day
• Wine Tasting
• Bar Crawl
• Employment Help
• Travel Discounts
• Life-long membership and support.
• Discounted RSA/RSG Courses
– The ‘applicant’ acknowledges that Internships Down Under will act to introduce the applicant to the ‘Welcome Week Melbourne’ provider, but is not a party to any Agreement.
– The applicant acknowledges that this application does not create any legal or contractual relationship between Internships Down Under and the applicant.
– Full payment for the Welcome Week will be made within 21 days of completing the application
– Internships Down Under will make no refund of any fees if the applicant provides incorrect, false or fraudulent information/documentation
– The applicants has read, understood and accepts the following Terms & Conditions issued by the Welcome Week provider.
IMPORTANT TO NOTE
Please read these booking conditions carefully, they form an important part of
All services advertised on our website are provided by To.Travel Pty. Ltd,
Registered number 88676383792 (hereinafter called ‘Welcome’, ‘the
Company’, ’we’, ‘us’ or ‘our’), Registered Office: 2/11 Balaclava Road, St Kilda
East, Australia and are sold subject to the following Booking Terms and
Conditions, which shall be valid as an agreement between you and Welcome.
Please Note: Adequate and valid travel insurance is compulsory for all
Welcome travellers and it is a condition of accepting your booking that you
agree you will have obtained adequate and valid travel insurance for your
booking by the date of departure. We recommend that you take out insurance
as soon as your booking is confirmed. We may ask for evidence of the travel
insurances provided by you.
VISA AND PASSPORT
Please note: It is your responsibility to ensure that you have the correct
passport and visas to gain access to any country/region included in the travel
arrangements which you purchase from us including, but not limited to,
checking that your passport has the required period of validity left on it.
Please note that Welcome does not sell transportation tickets of any kind,
including flight tickets. Welcome provides a range of service related to
traveling in Melbourne, Australia, but we are not a carrier. Any transportation
to and from Melbourne should be booked separately by the client.
1. Medical Conditions
Medical conditions and analogous. Your personal safety is of
paramount importance to us and therefore it is imperative that you advise us
at the time of booking of any condition, medical or otherwise, as well as
dietary restrictions, that might affect your or other people’s enjoyment of the
Prices displayed in our website at the moment of finalising the booking
process will be definitive, and will be subject to no variation. However, please
take note that we reserve the right to change the price displayed in the
Website at any given moment.
Prices will be also displayed in the Confirmation Email we will send you upon
our accepting your booking. You will have a period of two (2) days since the
reception of that email to let us know whether the price displayed therein is
different than the price published in the Website. In case you do not report
any discrepancy within that two (2) day period, the price set in the
Confirmation Email will be regarded as definitive.
3. CHANGES AND CANCELLATIONS
3.1 Change. If, after our confirmation has been issued, you (i) make a change
to your existing booking or (ii) wish to change to a different tour or change
departure date, we will try to make the changes subject to availability,
provided that notification is received in writing at our offices from the lead
name at least 30 days before departure, but we reserve the right to charge an
amendment fee of $50 per booking for each change.
Any alteration, whether a change to an existing booking or a change to
another tour or departure date, will be subject to payment by you of any costs
imposed by any of the suppliers providing the component parts of the tour. If
the holiday to which you transfer is more expensive than the one you originally
booked, a further deposit will also be payable.
3.2. Cancellation. You, or any member of your party, may cancel your travel
at any time providing that the cancellation is made by the lead name in
writing. Notice of cancellation will be effective upon receipt by us of your
written communication. As we start to incur costs from the time the contract is
confirmed we will retain your deposit and in addition will apply other
cancellation charges as shown below. These charges are based on how
many days before your booked departure we received your cancellation
notice. These charges are a percentage of the total cost of your booking. If
you want to cancel one or more passengers on the booking you will have to
pay a proportion of the applicable cancellation charge based on the number of
passengers you wish to cancel from the booking:
Period before scheduled departure date when notice of cancellation is
received Cancellation charge
60 days or more- Full refund minus 10% administration fee
Between 31 and 59 days- 50% cancellation fees
Less than 30 days- 100% cancellation fees.
3.3. Notices. All communications relating to this contract (in particular any
requests to cancel or amend your holiday arrangements) must be from the
any confirmed passenger in writing and in English by email to
3.4. Cancellation of booking. As a general rule, Welcome
reserves the right to cancel your booking or change any of the facilities,
services or prices described in our website. We will endeavour to advise you
of any changes known at the time of booking.
Notwithstanding the foregoing, for the time being Welcome will apply a policy
of 100% refund in case that Welcome is forced to cancel the service prior to
its beginning. If we have to cancel the service once the service has begun, we
will provide you a refund on a pro rata basis, by dividing the number of days
were the service was not provided by the total number of days for which the
travel was scheduled. If a trip has to be cancelled by Welcome for reasons
that are out of our control, such as acts of god or bad weather, we will arrange
a new service in similar conditions to the one cancelled as soon as possible,
but no refund will be provided.
3.5. Change of Booking. Welcome plan the arrangements for
your trip many weeks in advance and may occasionally have to make
changes, most of which are minor, such as changes in accommodation or in
the scheduled activities. Such changes will not give rise to a right to a refund
or cancellation on your part, but we will make our effort to minimise their
impact on your travelling experience.
4. OUR LIABILITY
Our obligations, and those of our suppliers providing any service or facility
included in your holiday, are to take reasonable skill and care to arrange for
the provision of such services and facilities. You must show that reasonable
skill and care has not been used if you wish to make any claim. Standards of,
for example, safety, hygiene and quality vary throughout the transport and
destinations that your holiday may involve. Sometimes these standards will be
lower than those which would be expected in your home country. The
suppliers of the services and facilities included in your holiday should comply
with local standards where they are provided.
Our liability shall be limited to a maximum of 3 times the cost of your travel
We shall have no liability where the cause of the failure to provide, or failure
in, your holiday or any personal injury or harm you may suffer is not due to
any fault on our part or that of our agents or suppliers, because it is either
attributable to you, or attributable to someone unconnected with your holiday
and is unforeseeable or unavoidable, or is attributable to our employees,
agents, subcontractors and suppliers and their staff whilst acting outside the
scope of their employment, or is due to information, however obtained, from
outside sources such as independent third party websites, or is due to
unusual or unforeseeable circumstances beyond our control, the
consequences of which could not have been avoided even if all due care had
been exercised, or an event which neither we, nor our agents or suppliers
could have foreseen or forestalled.
Changes in itinerary may be caused by mechanical breakdown, weather,
sickness, or other unforeseeable circumstances. Pro rata refunds will be given
for services not utilised wherever possible.
Please take note that we take no responsibility for the actions of service
providers introduced by us to you, when the service is directly contracted by
you without our intervention (i,e, when the applicable fees are directly paid by
you to the service provider).
Adequate and valid travel insurance is mandatory for all clients while on one
of our tours. You are strongly advised to insure yourself against any possible
risk that may occur and in particular to ensure that you have sufficient
insurance in respect of dependent relatives on whom your trip may depend.
You are required to carry proof of insurance with you and produce it if
reasonably requested by Welcome employees or suppliers; failure to do so
may result in your being prevented from certain participating in certain
activities without the right to any refund. We offer no insurance scheme.
our website and through other channels. In all your dealings with us you must
ensure that others you represent are aware of the content of our Privacy
Policy and consent to your acting on their behalf. You will find our privacy
policy in welcometo.travel
7. LEADER AUTHORITY AND BEHAVIOUR
On an active group holiday it is necessary that you abide by the authority of
the leader, who represents the Company. If you commit any illegal act when
on the holiday or if in our reasonable opinion or the reasonable opinion of the
leader or another person in authority your behaviour is disruptive, threatening
or abusive, causes unnecessary inconvenience or is causing or likely to cause
damage to property, danger, distress or upset, disturbance or annoyance to
others or puts any other traveller or our staff in any risk or danger, on the
telephone, in writing or in person, we may terminate your travel arrangements
without any liability on our part.
If you are affected by any condition, medical or otherwise, that might affect
your or other people’s enjoyment of the holiday, you must advise us of this at
the time of booking.
8. YOUR ACCOMMODATION
Any accommodation we arrange for you must only be used by those people
named on your Confirmation Invoice (or on latest Amendment Invoice issued).
You are not allowed to share the accommodation or let anyone else stay
there. You are responsible for the cost of any damage caused to your
accommodation or its contents during your stay. These charges must be met
by you and may have to be paid locally.
If possible, we will let you choose a specific type of accommodation in your
booking order, such as a single room. We will strive to provide that
accommodation to you. In the event that this is not possible such failure will
not entitle you to cancel your booking or the service, but we will provide you
with a refund in the case that such special accommodation had an added
9. TRIP NOTES
If we issue detailed trip notes for your booking these trip notes and all the
information contained therein will be deemed to be part of the contract. Should
there be a discrepancy between the information in the website and the trip
notes, the information in the trip notes supersedes that on the website and will
be considered the most up-to-date and accurate.
10. SPECIAL REQUESTS
We will consider special requests such as dietary requirements or specific
rooming arrangements when you book. We will tell you whether there is a
charge for the request. We can only guarantee requests for which there is a
charge, or those that are confirmed in writing. It is your responsibility to advise
us of any special requirements.
11. PARTICIPATION REQUIREMENTS
All clients are expected to satisfy themselves prior to booking that they are fit
and able to complete the itinerary of their chosen holiday as described in this
brochure. Furthermore, all travellers should be under 36 years old.
By confirming your booking you accept that the Company’s tour leaders have
the authority to prevent you from participating in any part of a tour should they
have concerns about (a) your ability to safely partake in an activity or (b) your
physical ability to complete an activity in the required timescale. In the event
the leader deems such a decision is necessary, we will reasonably endeavour
to make alternative arrangements, but we will not be liable to provide any
refunds for missed activities and you may be liable for additional costs
Anyone suffering from mobility impairment, illness or disability or undergoing
treatment for any physical or medical condition, including dietary restrictions,
must declare the true nature of such condition at the time of booking and
tmake arrangements for the provision of any medication or other treatment
which may be required during the holiday. We aim to Failure to make such
disclosure will constitute a breach of these booking conditions and result in
such persons being excluded from the holiday in which case all monies paid
will be forfeit.
12. EXTRA COSTS
Any meals not included in the Welcome to Melbourne package will be at your
own personal extra cost. In the same sense, any extra nights accommodation
outside of the 7 standard Welcome to Melbourne nights will be at your own
Please be aware that all entry tickets and costs not explicitly included in the
Melbourne package as published in our website are not included therein.
Therefore, in order to engage in all the activities envisaged in the Melbourne
Package you will have to assume some extra costs, such as national park
fees, skydive levy or reef tax.
13.1. Severability. If any provision of these Terms and Conditions is
unenforceable, such provision will be changed and interpreted to accomplish
the objectives of such provision to the greatest extent possible under
applicable law and the remaining provisions will continue in full force and
13.2. Force Majeure. Any delay in the performance of any duties or
obligations of either party (except the payment of money owed) will not be
considered a breach of this Agreement if such delay is caused by a labor
dispute, shortage of materials, fire, earthquake, flood, or any other event
beyond the control of such party. The affected party will use reasonable
efforts, under the circumstances, to notify the other party of the circumstances
causing the delay and to resume performance as soon as possible.
13.3. Amendments. Welcome may modify these Terms and Conditions at
any given moment. It is the responsibility of the customer to check in our web
page [insert URL] what is the version of the Terms and Conditions currently in
13.4. Law and jurisdiction. This contract, and any other claim or dispute
arising from or related to this contract, will be governed by Australian law and
the courts of Melbourne, Australia, shall have exclusive jurisdiction over any
claim arising out of it.